<aside> 🚨
This article will help mitigate phishing risks and ensure the IT team can act swiftly to protect the organization.
</aside>
<aside> ⏩
Easily create an IT ticket by forwarding any email to:
</aside>
1. Identify Suspicious Emails or Messages
• Look for common phishing red flags:
• Unfamiliar sender address or domain (e.g., mismatched company name).
• Urgent or threatening language.
• Requests for sensitive information like passwords or payment details.
• Unexpected attachments or links.
• Generic greetings like “Dear Customer” instead of your name.
2. Do NOT Interact with the Email
• DO NOT click on any links or download any attachments.
• Avoid replying to the email.
• Take a screenshot if possible, to document the phishing attempt.
3. Report to IT
• Forward the suspicious email to your IT department’s ticketing system directly **[email protected]**
• Use the “Forward as Attachment” feature in your email client to ensure headers are preserved.
• In Mail app: Right-click the email → Select “Forward as Attachment.”
• In Gmail: Open the email → Click More Options (three dots) → Select “Forward as Attachment.”
4. Flag the Email
• If your email client supports it, mark the email as Phishing or Junk:
• In Gmail: Click More Options (three dots) → Select “Report Phishing.”
5. Wait for Confirmation from IT
• IT will review the reported email and provide feedback. Follow any additional steps they recommend, such as resetting passwords or updating security software.
6. Educate Yourself on Phishing
• Stay informed by reviewing company-provided resources or attending cybersecurity training sessions.
• If you’re unsure about an email, consult your IT team before taking any action.
7. Follow Up (if necessary)
• If you suspect that sensitive information has already been compromised, notify IT immediately and follow their instructions for damage control.